Refund policy

Returns and refunds

We want you to be happy with your Pushing Cloth purchase. If something isn't right, we're here to put it right.

30-day returns window

You may return unused, unopened products in their original packaging within 30 days of receiving your order for a full refund of the product price. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

How to return an item

Please email info@pushingcloth.co.uk with your order number before sending anything back. We'll confirm the return address and any next steps within 24 hours.

Return shipping

For change-of-mind returns, you (the buyer) cover the cost of return shipping. If a product is faulty, damaged in transit, or sent in error, we'll cover the return shipping and replace or refund.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 working days.

Damaged or faulty items

If your order arrives damaged or you believe an item is faulty, contact us via the Contact page within 14 days of receipt with your order number and photos of the issue. We'll arrange a replacement or full refund including return postage.

Items bought on Amazon

Orders placed through Amazon (including Amazon Prime) are returned via Amazon's returns process — please use your Amazon account to start a return.

Your statutory rights

None of the above affects your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.